Refund Policy
Last updated: February 2026
Eligibility for Refund
We offer refunds under the following conditions:
- eSIM has not been activated or installed
- Request is made within 30 days of purchase
- Technical issues preventing activation (verified by our team)
Non-Refundable Cases
- eSIM has been activated and data has been used
- Issues caused by incompatible devices
- Change of travel plans after activation
How to Request a Refund
Contact our support team with your order number and reason for the refund request. We will process eligible refunds within 5-10 business days.