Frequently Asked Questions
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without using a physical SIM card. It is built into your device and can be programmed with different carrier profiles.
Is my device compatible?
Most modern smartphones support eSIM, including iPhone XS and later, Samsung Galaxy S20 and later, Google Pixel 3 and later. Check our Compatible Devices page for a full list.
How do I install the eSIM?
After purchase, you will receive a QR code via email. Simply scan the QR code from your device settings to install the eSIM profile.
When does my data plan start?
Your data plan activates when you first connect to a network in your destination country.
Can I use my eSIM as a hotspot?
Yes! Most of our data plans support hotspot/tethering functionality.
What happens when my data runs out?
When your data is used up, you can purchase a top-up plan from our website. Your eSIM profile remains on your device.